*looseleaf; 87 OG No. 7, 1009 (Feb. 18, 1991)
SEC. 3. The Action Office shall adopt a policy of arbitration, conciliation and mediation leading to amicable settlements of adversarial complaints, among private persons.
- Provide callers, visitors, and other persons who come to the Office of the President to transact business with the necessary information on the status of their papers or requests and the division or unit responsible therefor;
- Attend to arid interview such callers and visitors in order to expedite action on their papers or requests;
- Direct and guide, if necessary, callers and visitors to the particular official or employee acting on their papers;
- Serve as the liaison unit of the Office of the President with various agencies and departments of the government on all requests for assistance as well as complaints and grievances by the general public;
- Initiate fact-finding efforts in all activities involving or affecting immoral practices, graft and corruption, smuggling, lawlessness, subversion, and all other activities which are prejudicial to the government and the public interest, and to submit proper recommendation to the President of the Philippines or the Executive Secretary;
- Entertain complaints of graft and corruption and violation of Republic Acts No. 1379 and 3019, as amended, and commence fact-finding investigation thereon prior to referral to the appropriate bodies for possible prosecution;
- To receive and evaluate, and to conduct fact-finding investigations of, sworn complaints against the acts, conduct or behavior of any public official or employee and to file and/or forward the proper administrative and/or criminal charges with the appropriate agency;
- To coordinate with other offices in order to carry out its objectives and functions, and institute a follow-up and feedback mechanism to ensure that the referrals of the Action Office are given attention and expeditiously acted upon;
- To coordinate the organization of public assistance units in the various government offices, patterned after the operational structure of the Action Office, which shall serve as linkages of a net work to be established by the said Office;
- To conduct seminars for designated action officers of the various departments/offices/agencies of the government on matters related to current policies and procedures in rendering assistance to the public and for improving systems and procedures to hasten the delivery of the required services to the people;
- To make available to the public counselling services pertaining to their request or complaints; and,
- To perform other functions and responsibilities as the President or Executive Secretary may direct